RackAndAngle is one of the leading e-commerce stores of which has a wide collection of products.
RackAndAngle e-commerce or rather an e-tailing store work on the Mission to give people the most convenient, easy and secure shopping experience on the web.
We have become noted as India’s fastest growing retailer on the web and currently has a catalogue spread of over 10 million books to browse from.
We are focused to introduce more and more categories every year.
Our team of experienced people from diverse backgrounds working together to fulfil 3 main objective's - benefiting customers of low prices, providing a vast catalogue selection and products and lastly a fast, reliable and a very safe payment and delivery option to the customers.
We believe you as our valued customer should know the entire process that takes place behind the scenes when you place an order with us. So let us briefly explain it to you.
Once an order is placed it is moved to the New Order Management team who checks the order details and then pushes all orders to the Procurement Team for them to procure the product/s from our warehouse. Procurement team has got an internal Quality Check team who check the condition/quality of all the products before handing it over to the Billing team. If there are any flaws/damages in the condition of the product, it is immediately sent to the Returns Team to send the product back to the supplier/distributor. When the order is procured from the warehouse the order is then handed over to the Billing Team to be billed, which later on is transferred to the Packing Team to be packed after the payment is settled via the payment gateway. Once all of this is complete, our outsourced Courier Teams take the parcels away to deliver it to our esteem customers within 48 working hours. The whole process takes a maximum of 2-5 working days till it’s presented to the customer at his/her doorstep.
We are committed to ensuring 100% Purchase Protection for your shopping done on our site so that you can benefit from a safe and secure online ordering experience and convenient & safe electronic payments.
We are still in our initial days and we are relentlessly focused on growing more catalogues and constantly improvising customer experience in India. We trust you will be by our side always.
For any concerns always feel free to get in touch with us.